Frequently Asked Questions
How does the Motrikk Clean Mate handle pet hair?
The Motrikk Clean Mate is designed to handle pet hair effectively. With its powerful suction and specialised brushroll, the Vacuum/Air Blaster can easily pick up pet hair from carpets, upholstery, and other surfaces. Additionally, its advanced filtration system captures pet dander and other allergens, leaving your space cleaner and healthier for both you and your furry friends.
What is the power and battery capacity?
Suction Power: Low Setting - 12000PA / High Setting - 95000PA
Battery: 5000mah
What accessories are included?
Motrikk Clean Mate comes with a range of accessories to help you clean any type of mess. These accessories include a crevice tool, a dusting brush, and an extension wand, among others.
What is the capacity of the dustbin?
Motrikk dustbin can vary depending on how often you use the vacuum and the amount of dirt and debris in your home. In general, the dustbin can last for a couple of weeks (400mL) before needing to be emptied. However, it's always a good idea to check the dustbin periodically and empty it as needed to ensure optimal performance.
Where are you located?
Our head office is located in Perth, Western Australia
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 60 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How much does shipping cost?
Shipping is free Australia Wide